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PRIVACY NOTICE

Last updated: March 18, 2024

We are Hunt Brothers Pizza, LLC (“HBP,” “we,” “us,” “our”), a company registered in Tennessee, United States, at 4020 Jordonia Station Road, Nashville, TN 37218.

We operate the website https://www.huntbrotherspizza.com and other sites and digital platforms (collectively understood as the “Site”), the mobile application, and any other related products and services (collectively, the “Services”).

This Privacy Policy (“Policy”) is applicable to you (“user(s),” “you,” or “your”), describes how and why we might collect, store, use, and/or share (“process”) your information, and governs your access to and use of the Services, as well as any information, text, graphics, photos, or other material uploaded, downloaded or appearing on the Services.  This Policy applies to all users of this Site and our Services.  You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of this Policy.  IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

We reserve the right, in our sole discretion, to make changes or modifications to this Policy at any time and for any reason.  Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference.  The date that this Policy was last revised is identified at the top of the page.  You are responsible for ensuring that you periodically visit our Site and this Policy to check for any changes.  Your continued use of the Site and Services will constitute acceptance of, and agreement to, the revised Policy.

Access to the Services is intended only for users located within the United States. Hunt Brothers Pizza makes no representation or warranty of any kind that use of this Site outside of the United States is lawful or permissible.  Those who access this Site from other jurisdictions are responsible for their compliance with local laws pertaining to the use of this Site.  The Services are also not intended for use by minors. By using the Services, you represent and warrant that you are eighteen (18) years of age or older.

You can contact us by phone at 800-453-3675, email at support@hbpizza.com, or by mail to Attn: Website Terms, Hunt Brothers Pizza, 4020 Jordonia Station Road, Nashville, TN 37218, United States.

WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. “Personal information” means any information that identifies, relates to, describes, or is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The categories and types of personal information we collect, and may have collected in the past twelve (12) months, may include the following:

  • Identifiers, such as first name and/or last name, phone number, email address, mailing address, and online identifiers (username and password);
  • Protected classification characteristics under state and/or federal law, such as gender and date of birth;
  • Internet or other similar network activity, including your browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements, which may not on their own constitute personal information but may become personal information when combined with other personal information we have about you;
  • Geolocation data, such as your device location;
  • Professional or employment-related information, such as business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us.

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

  • Receiving help through our customer support channels;
  • Participation in customer surveys or contests; and
  • Facilitation in the delivery of our Services and to respond to your inquiries.

Sensitive Information. We do not process sensitive information.

Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

  • Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
  • Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.

This information is primarily needed to aid users in finding a nearby location.  We also use this information to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

“Non-personal information” means information that does not identify you, but provides insights regarding your use of the Services. For example, we collect information about your use of the Site, including but not limited to Internet connections, computer equipment, browser information, websites visited before entering and after leaving the Site, IP addresses, and other information about your use of the Services that does not identify you as a user.  We automatically collect certain Non-personal information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

    • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called crash dumps), and hardware settings).
    • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
    • Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • Otherwise, to fulfill or meet the reason you provided the Personal information.  For example, if you share your name and contact information to ask a question about our Services, we will use that Personal information to respond to your inquiry.
  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
  • To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  • To administer prize draws and competitions. We may process your information to administer prize draws and competitions.
  • To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
  • To improve our Services. We may process information about how you use our Services to better understand how they are being used so we can improve them. We may process Personal information to provide, support, personalize, and develop our Services, including without limitation, to conduct aggregate or research analysis and develop business intelligence that helps us to enhance, improve, evaluate, operate, protect, make informed decisions about, and report on the performance of our Services.
  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
  • To prevent or investigate fraud, or for risk management purposes, and to help maintain the safety, security, and integrity of our Services, databases and other technology assets, and business.

To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We do not sell or rent your personal information.1 We may share the types of information listed below in specific situations described in this section and/or with the following categories of third parties.

Information We Share. We disclose, and may have disclosed within the preceding twelve (12) months, the following categories of personal information to third parties for the purposes described below:

  • Identifiers
  • Protected Classification Characteristics Under State and/or Federal Law
  • Internet or Other Similar Network Activity
  • Geolocation Data
  • Professional or Employment-Related Information

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work. The categories of third parties we may share personal information with are as follows:

  • Data Analytics Services
  • Performance Monitoring Tools
  • Retargeting Platforms
  • Sales & Marketing Tools
  • User Account Registration & Authentication Services
  • Distributor Partners

We also may need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). We obtain and store on your device (“cache”) your location. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.
  •  We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions (for example, cross-promotional and related marketing opportunities in which you choose to participate).
  • Distributor Partner Websites and Vendors. We may redirect you to our distributor partner websites, or other third-party vendors, such as tbhcdelivers.com, pizzawholesaleoflexington.com, hendersonwholesale.co, dbhdistributing.com, typeform.com, woobox.com, and other distributor websites (e.g., job posting and applications).

DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

We utilize Google Analytics to monitor your use of our Site and Services.  You can choose not to allow Google Analytics by visiting this site: https://tools.google.com/dlpage/gaoptout.

HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be completely secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. You should only access the Services within a secure environment.

It is common knowledge that transmission of information via the Internet is not wholly secure, and we cannot guarantee or warrant the security of your Personal information, or any other information, transmitted to or through our Site or Services or otherwise provided to us.  We are not responsible for the theft, destruction, or inadvertent disclosure of such information.  It is your responsibility to safeguard any passwords, ID numbers, or other special access features associated with your use of the Service(s).  Any transmission of information is at your own risk.

DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not sell online products or online services for purchase by anyone under the age of thirteen (13), and we do not knowingly solicit data from or market to individuals under eighteen (18) years of age. By using the Services, you represent that you are at least 18 years old.

In accordance with the Children’s Online Privacy Protection Act (“COPPA”), we will never knowingly request or solicit Personal Information from anyone under the age of thirteen (13) without verifiable parental consent.  In the event that we receive actual knowledge that we have collected such Personal Information without the requisite and verifiable parental consent, we will delete that information from our database as quickly as is practical.  We reserve the right to request proof of age at any stage so that we can verify that minors are not using the Service(s).

If you become aware of any data we may have collected from a minor, please contact us at support@hbpizza.com.

WHAT ARE YOUR PRIVACY RIGHTS?

In Short:  You may review, change, or terminate your account at any time.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

  • Log in to your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at support@hbpizza.com.

CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (DNT) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

YOUR RIGHTS AND CHOICES

In Short: Depending on where you live, you may have certain rights related to your personal information. In particular, residents of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia have (or will have, within the next three years) the following rights, except where and how otherwise indicated below. Please be aware that these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information, subject to certain privacy and other limitations.
  • Right to Delete. You have a right to request that we delete personal information we maintain about you, subject to certain exceptions under applicable law.
  • Right to Correct. Except for residents of Iowa and Utah, you have a right to request that we correct inaccurate personal information that we maintain about you.
  • Right of Portability. You have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt Out of Sale or Targeted Advertising. You have a right to opt out of the sale of your personal information or the processing of your personal information for purposes considered to be “targeted advertising”, as defined in applicable privacy laws, except that:
  • If you are a resident of California, rather than a right to opt out of processing for targeted advertising, you have the right to opt out of the “sharing” of your personal information, which means the use of your personal information for cross-contextual behavioral advertising;
  • If you are under the age of 18 and are a resident of Delaware, we will not sell your personal information or use your personal information for targeted advertising unless you have opted in to such sales; and
  • If you are under the age of 16 and are a resident of California, Connecticut, Montana, or Oregon, we will not sell your personal information or use your personal information for targeted advertising unless you have opted in to such sales.
  • Right to Opt Out of Profiling. Except for residents of Iowa or Utah, you have a right to opt out of the use of your personal information for purposes of profiling with a legal or similar significance.
  • Right to Limit Use and Disclosure of Sensitive Personal Information. We will not process or use your sensitive personal information without your consent, except that:
  • If you are a resident of Iowa or Utah, we are not required to obtain your consent before processing your sensitive personal information; and
  • If you are a resident of California, we are not required to obtain your consent before processing, but you have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
  • Right Not to Be Discriminated Against. You have the right not to be discriminated against for exercising any of your rights under applicable law. Please note, however, that we may be permitted to offer certain benefits in connection with your voluntary participation in certain incentives and loyalty, rewards, or similar programs. If we choose to do so, we will provide additional information about such incentives and programs.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent.
  • Appeal: You have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

Additionally, California Civil Code Section 1798.83 permits California residents to request and obtain a list of what Personal Information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge.  Under Section 1798.83, California residents are entitled to request and obtain such information, by e-mailing a request to [support@hbpizza.com].

You may exercise these rights where indicated on our Site or by contacting us using the contact details provided below. Note that we may choose to honor requests even where we are not legally obligated to do so, in our sole and absolute discretion. By honoring such requests, however, we do not assume, and hereby expressly disclaim, any obligation to honor such requests in the future.

We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Last Updated” date (above), and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at support@hbpizza.com or contact us by post at:

ATTN: Website / Privacy Policy

Hunt Brothers Pizza, LLC

4020 Jordonia Station Road

Nashville, TN 37218

United States

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your jurisdiction, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please visit: https://www.huntbrotherspizza.com/contact/.